Terms of Service

Effective: October 20, 2026

These Terms of Service (the “Terms”) govern your use of the canadatest.ca website and mobile app (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

The Service

canadatest.ca is a study aid for the Canadian citizenship test, available on the web and as a mobile app. It provides chapter-based study content, flashcards, quizzes, and timed practice tests derived from the official Discover Canada: The Rights and Responsibilities of Citizenship guide published by the Government of Canada. The Service is not affiliated with, endorsed by, or operated by the Government of Canada.

Accounts and your responsibilities

You must provide accurate information when you register.
You are responsible for maintaining the security of your password, if you use one, and of the email account you sign in with, and for all activity under your account.
One account per person. Do not share your account credentials.
The Service is intended for users aged 14 and older. By creating an account you confirm that you are at least 14 years of age. Users under 18 should use the Service with the consent of a parent or guardian.
You must be legally capable of entering into a contract to purchase a pass. If you are under the age of majority in your province, you should use the Service with the consent of a parent or guardian.

Payments, passes, and refunds

Passes are one-time purchases that unlock full access to the Service for a fixed period. The passes available to everyone on our pricing page are the 7-Day Pass and the 90-Day Pass. Prices on our website are in Canadian dollars (CAD); in-app prices are set and shown by the App Store or Google Play.
Payments on our website are processed securely by Stripe. By purchasing a pass there you also agree to Stripe's terms. Purchases in our mobile app are made through Apple’s App Store or Google Play and are also subject to that store’s terms.
24-hour money-back guarantee (7-Day and 90-Day Passes): If you purchased a 7-Day or 90-Day Pass and are not satisfied within 24 hours of your purchase, email support@canadatest.ca and we will issue a full refund — no questions asked. We may decline a refund that is part of a pattern of repeated purchases and refunds. App Store purchases work differently; see Purchases in our mobile app below.
Pass Guarantee (7-Day and 90-Day Passes): If you purchased a 7-Day or 90-Day Pass, take the official Canadian citizenship test, and do not pass, you can choose one of two remedies:
- (a) a full refund of your pass purchase, or
- (b) a free 30-day extension of your pass, so you can keep studying for your next attempt.
App Store purchases work differently; see Purchases in our mobile app below.
How to claim. Email support@canadatest.ca within 30 days of that test date. Tell us the date you took the test and which of the two remedies you want. We will ask you to confirm details of your result before we honour a claim — normally one short reply, and we will tell you exactly what we need. We can only honour claims we are able to verify.
What has to be true. Your pass must have been purchased before your test date, and the test you are claiming for must have taken place within 120 days of your purchase. Your pass does not need to still be active on test day.
How the extension works. It adds 30 days to your pass — from its current expiry date if it is still active, or from the day we grant your claim if it has expired.
How many times you can claim. Each pass purchase carries its own guarantee, good for up to two test attempts, and each attempt can be claimed once. Any refund of your purchase — a Pass Guarantee refund, the 24-hour money-back guarantee, or a payment reversal — ends that purchase’s guarantee: remaining pass access, including any extension, ends at the time of the refund, and no further claims can be made on that purchase. In practice that means: take the extension and you can still claim a second failed attempt; take the refund and the guarantee is finished.
If your situation falls just outside these conditions — a retake that lands past the 120-day window, say — email us anyway. We review these case by case, and a free extension is often the simplest fix.
Applies to passes purchased on or after June 16, 2026. (This date does not change when we update these Terms — it is the date the Pass Guarantee started.)
Purchases in our mobile app: If you buy a pass through Apple’s App Store, Apple handles the payment and decides any refund under its own policies. We cannot issue refunds for App Store purchases, including under the 24-hour money-back guarantee. The Pass Guarantee still applies to a 7-Day or 90-Day Pass bought in the App Store, but its remedy is the free 30-day extension; you can ask Apple separately for a refund. If you buy through Google Play, the guarantees above apply as written. A refund of an in-app purchase by Apple or Google counts as a refund under these Terms: it ends that purchase’s pass access and its Pass Guarantee.
Rescue passes (email offers): From time to time we may offer short-duration passes — for example, a 2-Day or 4-Day Pass — by email to specific accounts with an upcoming test date. These passes are not sold on our pricing page and are final sale: the 24-hour money-back guarantee and the Pass Guarantee above do not apply to them. This is disclosed before you buy. It does not limit any right or remedy you have under applicable law, and our support team still reviews any problem with a rescue pass case by case.
Refunds and other situations beyond 24 hours: If your situation falls outside the 24-hour window and outside the Pass Guarantee conditions above — including a retake that lands outside the 120-day window, or a third failed attempt after you have used both claims — email support@canadatest.ca. We review these case by case and may offer a refund or a free extension. We may also issue a refund for clear cases of technical failure, billing error, or duplicate purchase.
Passes do not auto-renew. When a pass expires, access reverts to the free tier until you purchase a new pass or we extend your pass under the Pass Guarantee above.

Referrals

You can share a personal referral link. If someone signs up through your link and their first purchase of a 7-Day or 90-Day Pass is made later, on our website, we add bonus days to their pass and give you a free pass of the same type.

Rewards are pass time, never cash. They have no cash value, cannot be exchanged, transferred, or refunded, and are not credit toward a future purchase.
Total access is capped. Referral time is added to any access you already have, subject to the same overall limit that applies to stacked purchases — your pass can never be extended to end more than 365 days after the date a reward is granted. Time beyond that limit is not granted and is not carried over.
Refunds can reverse a reward. If the purchase that triggered a reward is refunded within 48 hours of purchase — which covers our 24-hour money-back guarantee — or is reversed by a payment dispute, both the bonus days and the referrer’s free pass are withdrawn. The buyer’s bonus days always end with a refund of their purchase; a later refund — for example under the Pass Guarantee — does not withdraw the referrer’s pass.
We may withhold or revoke rewards for abuse. That includes referring yourself, creating accounts to refer, and any other attempt to generate rewards other than by genuinely recommending the Service to someone else.
We may change or end the program at any time. Rewards already granted are not withdrawn when the program changes, except under the refund and abuse rules above.

Ratings and comments

If you give us a rating, we may include it in anonymous average scores. If display is on when you submit, you also give us permission to use your rating and comments as described in our Privacy Policy: showing them on our site or in our marketing with only your first name and province or territory, and describing one person’s results, with the words they wrote or chose, but without their name, province, dates, or anything else we think could identify them.

Your words stay yours, and the permission ends when you withdraw it. The permission is non-exclusive, and you keep ownership of what you wrote. Email support@canadatest.ca and we will stop using what you wrote and remove it from our site.
Display is on by default, and you can turn it off. The choice is shown when you submit, and you can turn it off at any time afterwards by emailing us. If you choose Quebec as your province or territory, nothing is shown unless you tick the box beside it. Whether you have taken the official test is shown only if you choose a comment that says so. If you tell us a test did not go well, what you write then stays private and is never shown.
We may shorten what you wrote. We will never reword it. Nothing is published unless we decide to publish it, so most responses are never shown at all.

Content ownership

Study content on the Service is derived from the Discover Canada guide, which is published by the Government of Canada. All original layout, interface, source code, and compiled databases on the Service are owned by the operators of canadatest.ca. Your purchase grants you a limited, personal, non-transferable license to use the Service for study purposes. You do not gain ownership of the content or any right to redistribute it.

Acceptable use

You agree not to:

Share, sell, or transfer your account to anyone else.
Scrape, crawl, or otherwise bulk-download content from the Service.
Reverse-engineer, decompile, or attempt to extract the source code of the Service beyond what is permitted by law.
Use the Service to distribute malware, spam, or other harmful content.
Attempt to gain unauthorized access to any part of the Service or the accounts of other users.

Disclaimer and limitation of liability

Quebec residents: the following does not apply to you where Quebec’s Consumer Protection Act prohibits it.

The Service is provided “as is” without warranties of any kind, express or implied. canadatest.ca is a study aid only — it is not a guarantee of passing the citizenship test, and we make no representations about the accuracy or completeness of the official guide content we reproduce. To the maximum extent permitted by law, canadatest.ca and its operators are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service. Our total aggregate liability for any claim related to the Service will not exceed the amount you paid us in the twelve months preceding the claim. (Our Pass Guarantee is a remedy promise, not an outcome promise. See the Payments, passes, and refunds section above.)

Suspension and termination

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms, including for abusive behavior, attempted fraud, or breach of the acceptable use rules above. If we terminate your account for cause, any unused portion of a pass will not be refunded.

Changes to these Terms

Quebec residents: the following does not apply to you where Quebec’s Consumer Protection Act prohibits it.

We may update these Terms from time to time. If we make material changes we will update the “Effective” date at the top of this page and, where required, notify you by email. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

Governing law

Quebec residents: the following does not apply to you where Quebec’s Consumer Protection Act prohibits it.

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-laws principles. You agree to submit to the exclusive jurisdiction of the courts located in British Columbia for any disputes arising from these Terms or your use of the Service.

Language

You have required that these Terms and all related documents be drawn up in English only.

Vous avez exigé que les présentes conditions et tous les documents qui s’y rattachent soient rédigés en anglais seulement.

Contact

canadatest.ca is operated by Matroid Technologies, a sole proprietorship registered in British Columbia, Canada. Questions about these Terms? Email support@canadatest.ca.