Delete your account

You can delete your canadatest.ca account at any time, whether you signed up on our website or in the canadatest.ca mobile app from Matroid Technologies.

In the mobile app

Open Settings, tap Delete my account, and enter the confirmation code we email you. Your account is deleted straight away.

By email

Email support@canadatest.ca from the email address on your account and ask us to delete it. You don’t need the app installed. We may ask you to confirm the request, and we complete it within 30 days.

What happens when you delete

• We delete your account and the personal information linked to it, including your study progress, test history, test date, and any study-plan emails you signed up for.
• We keep records of passes you bought, no longer linked to your account, for as long as we need them for billing, tax, and refunds or as the law requires, plus anything else our Privacy Policy says we keep.
• Any time left on your pass ends. Deleting your account does not refund a purchase, so if you want to ask for a refund, do that first.
• If you sign up again later, you start with a new, empty account.